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Frequently Asked Questions

Support Policy support policyThank you for purchasing one of our premium themes. We only offer support only to our Theme Buyers with a Valid Purchase Code. We only offer support for our themes, features and functionality unique to our theme ...

How to Enable WPBakery Page Builder (Formerly Visual Composer) on All Post Types Hello, By default, WPBakery Page Builder (Formerly Visual Composer) may not be pre-configured or setup by your theme to allow Visual Composer layout editor to be used on all post types such as Products or Posts, Portfolio, S ...

How to Update Plugin Included? In order to update the plugins included in the theme you need to: Way I, Update plugins via update new theme: 1, Install the latest version of the theme. 2, In WordPress Admin Panel => go to Plugins ...

How to change another demo? Hi, * How to change another demo and delete the existing demo version on the site? Step 1, The first, You need to installation and active this plugin for your website: https://wordpress.org/plugins/wp-reset/ Step 2,&n ...

Difference between HTML Templates and WordPress Themes These days we have so many options for building a website that it’s naturally to get lost in these web jungles, especially if you are a beginner or a newcomer. Today’s post is addressed for all who are misunderstanding HT ...

Troubleshooting the Demo Content Import? Hi All, I've heard from a couple of users having issues during the demo-content import process and I wanted to help out by providing some usable information and steps that you can follow.  Note: This does fall beyond o ...

Hosting Requirements to running WordPress Theme. To run WordPress we recommend your host supports: Please make sure  that you are running version WordPress 4.9.x or higher version, version PHP 5.6 or higher version and version MySQL 5.6 o ...

I can't install theme - Stylesheet is missing Hi,You'll have two option to download WordPress theme file:1, Download the "Installable WordPress file only" and You only need to upload this zip file through the WordPress Dashboard -> Appearance -> Themes -> A ...

Fixed 404 Error When Updating, Saving the Posts, Pages, etc...? Hi, Please read more guide to fixed your problem: https://geekflare.com/wordpress-editor-unable-to-save/ Thank you

Polylang - Activate the languages and translations management for the custom post types and taxonomies. Hi everyone, 1, In Admin page -> Languages -> Settings -> Custom post types and Taxonomies -> Settings:  2, Choose custom post types and taxonomies:  3, Start translations for the custom post typ ...

How to Upload WordPress Theme A common issue that can occur when installing a WordPress themes is “The package could not be installed. The theme is missing the style.css stylesheet.” error message being displayed when uploading or activating ...

Add custom class in column, row, any element and style css for custom class? Hi, 1, Add custom class in row or column or any element has support input "extra class name": - in column: http://prntscr.com/msvqh0 - in row: http://prntscr.com/msvpsn 2, Add custom style css for custom cl ...

Instagram Feed Setup? How to setting Instagram Feeds?1, How to find Instagram User ID?Please enter your username to find User ID: https://codeofaninja.com/tools/find-instagram-user-id2, How to find Instagram Client ID and AccessToken?Please r ...

Infinite next and previous post looping in WordPress? Read more: https://gist.github.com/banago/5603826 Code for Post:  /** * Infinite next and previous post looping in WordPress */ if( get_adjacent_post(false, '', true) ) { previous_post_link('%link', ...

How to import Slider Revolution? Hi Everyone, 1, Make sure you have successfully installed the Slider Revolution plugin for your site. 2, Go to your WP admin page -> Slider Revolution -> Import Slider 3, Find slider import zip from y ...

How to change which WordPress page template is set as default template? I recently had a page template that needed to be set as the default page template INSTEAD OF the “Default Template” I dig some digging and found a solution that works exactly as expected. Here is how to change which Wor ...

Revo Slider not vertically scrollable on mobile device? How to fixed issues with Revo Slider after update new version?=> Just need go to your Revo Slider in backend and edit: Mobile Swipe Enable is "Off"

Add custom fonts for WordPress Website? Hi, We have some solution to resolved for your problems. 1, Use this plugin to add custom fonts for your website: https://wordpress.org/plugins/use-any-font/ 2, Read more tutorials guide: https://www.wpbeginner.c ...

Support expired and how to purchase support renewal? Hello, Please buy extended support to continue receive support from us. 1, Go to your link the theme on themeforest: https://themeforest.net/item/archi-interior-design-wordpress-theme/12649286 2, See on the right side ...

How to add www urls in wordpress? Hi, Please read more: https://pagely.com/blog/www-not-www-add-www-urls-wordpress/ Thank you

How to create a contact form for your website? Hello, Now I will guide you to create a contact form for your website, Before creating contact form, I want to make sure that contact form 7 plugin is installed for your website, download and install contact form  ...

How to add "Products" into WooCommerce Breadcrumb? Hello, Default WooCommerce Breadcrumb: Home -> Products Category -> Product Settings to WooCommerce Breadcrumb: Home -> Products -> Products Category -> Product  1, Create a "Products" page ...

Translate the WordPress Theme use the Loco Translate Plugin !!! Hi Everyone,  Please watch video tutorial, how to use the Loco Translate to translate your theme in your language:  Use Loco Translate plugin to translate your website into your language: https://wordpress.or ...

How to translate the theme with Loco Translate plugin? Hi, 1a, Setting WordPress in your language: Admin page to Settings > General > Site Language and select from the list of available languages. 1b, Download installation and active Loco Translate plugin:& ...

What To Do If Demo Content Import Fails If the import stalls and fails to respond after a few minutes, or it fails with a simple error message like “Import failed,” You are suffering from PHP configuration limits that are set too low to complete the process. Yo ...

Adding Translation Files To Your Child Theme ! If you worked hard to translate the theme you probably don’t want to keep the translated .po and .mo files in the parent theme because they will be overwritten when you update the theme. The best solution would be to place ...

How do I change Google Map API Key for website? Beginning July 2018, Google has changed its policy of using the Google Map API Key, which is beyond our control: https://cloud.google.com/maps-platform/pricing/sheet/ 1, When your Google map is no longer working: http://prnt ...

How to enable pinch zoom on website for mobile devices? Hi, You can change meta tag on to header.php file: http://prntscr.com/np687q From:   <meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=1"> To: <meta name="viewp ...

How to edit Revolution Slider Demo on Homepage? Hello,Please note: Please make sure you have fully imported the demo data for your website.1, Go to your WP Admin page -> Slider Revolution -> Click Edit Slider:2, Click on slide image and replace demo content by your c ...

How to setup for user register on website using WooComerce? Hi, 1, In Backend -> Settings -> General -> http://prntscr.com/l7sf42 -> Save Changes 2, In Backend -> WooCommerce -> Accounts & Privacy -> http://prntscr.com/l7seiv ->  ...

How to submit a ticket Hello, Please do follow step by step and not need add purchased code. 1, In this page : https://oceanthemes.ticksy.com/submit/ and choose category (Choose the theme name you are using): 2, Sign In by your Envato account ...

Increase the PHP Time Limit The PHP Time Limit refers to the amount of time (in seconds) that your site will spend on a single operation before timing out (to avoid server lockups). To prevent the importing process from timing out, the va ...

How to update the theme? *********** In order to update the theme you have two choices: ************1, Automatically updated the theme when a new version is released:a, Way 1: Use Envato Market Plugin :Read more : http://www.wpexplorer ...

Upload media files with any format? For upload video files with other format and not support from your WordPress site, you need allow video format you want to upload on your WordPress site: https://codex.wordpress.org/Function_Reference/get_allowed_mime_types ...

Automatic Update The Plugins 1, When you get notice update the plugins.2, Deactive all plugins before automatic update.3, Watch video below for a look.Thank you

Plugins Licenses How do licenses work for any plugins that are bundled with the theme I bought?Please read more: https://help.market.envato.com/hc/en-us/articles/115005593643-How-do-licenses-work-for-any-plugins-that-are-bundled-with-the ...

How to order post type and order category 1,  Post Types Order Post Order and custom Post Type Objects (posts, any custom post types) using a Drag and Drop Sortable JavaScript AJAX interface.  ==> Use this plugin : https://wordpress.org/plugins/po ...

How to translate multilanguages for footer widget area using WPML Plugin? Using this plugin to translate your footer widget area in each languages when using WPML plugin: https://wordpress.org/plugins/wpml-widgets/