Lost ticket — The Solution is submit again other ticket for help:

Our support system has a major incident occurs, all submitted tickets on support systems are lost, we are very sorry about this, but customers also do not worry about the problem of information of wp admin account and FTP account is still safe.

There are some major changes coming to Ticksy that requires a reconnect like this (announcement coming soon), but it shouldn't happen again! Our apologies for the inconvenience to you and your customers this week.

Hello Everyone,

We run support Weekdays 9am-5pm GMT+7. You can expect a response within 12 – 24 hours Monday to Friday. We’ll respond to questions outside of these times & weekends occasionally, but please don’t expect a response outside our stated hours.
What's included in item support
- Answering questions about how to use the item
- Answering technical questions about the item
- Help with defects in the item or included third party assets
- Item updates to ensure ongoing compatibility and to resolve security vulnerabilities
What's NOT included in item support
- Item customization
- Installation of the item
- Support issues about your web hosting, server environment, or software

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anthony help install my website like your demo preview   Learn - Education, eLearning WordPress Theme   Updated 12 minutes ago   1 Most recent comment from anthony:please,help install my website like your demo preview. OR give me proper guide to do it to have it exactly like the demo preview that i can EDIT as i wish. Thanks remusnl Change Images in services   Archi - Interior Design WordPress Theme   Updated 1 hour ago   1 Most recent comment from remusnl:hello sir, I downloaded your archi template a few days ago and i have been building it up. Thanks for this beautiful design.  Now i'm getting stuck on the services page. There are 2 images on the Ri ... Alex Make a appointment button   Mentor – Personal Development Coach WordPress Theme   Updated 5 hours ago   22 Most recent comment from Alex:I add call to icon skype on header but on footer don't change, and it appear with link on page at moment attached images caldeiras download   Onehost - One Page WordPress Hosting Theme + WHMCS   Updated 5 hours ago   2 Most recent comment from Support Team:Hello, Please follow the documentation to import the demo content. And go to Appearance->Theme Options->Style to change your color and your settings. Thanks. togwire Rev slider class="primary-color">   Onehost - One Page WordPress Hosting Theme + WHMCS   Updated 5 hours ago   5 Most recent comment from Support Team:Hello, We added the custom CSS and it works fine. Please check your site. Thanks.