Okay

Welcome to OceanThemes Support Center

In order to help speed up solution for your requests. Please follow steps below before submitting a new ticket. This is for the benefit of everyone in order to help find the solution for your question quickly.

1. Make sure you are running the latest version of theme and the latest version of WordPress. 

2. Check out theme documentation for the answer to your question. 

3. Disable any additional 3rd party plugins you are using to check if it fixes the issue. 

4. Please submit ticket with your website address(URL).

  Featured Articles

Slider Revolution not vertically scrollable on mobile device? How to fixed issues with Revo Slider after update new version? => Just need go to your Revo Slider in backend and edit: M ... Read Article What To Do If Demo Content Import Fails If the import stalls and fails to respond after a few minutes, or it fails with a simple error message like “Import failed, ... Read Article Difference between HTML Templates and WordPress Themes These days we have so many options for building a website that it’s naturally to get lost in these web jungles, especially ... Read Article Change the old Twitter icon by new X icon? Hi, Please use the SVG icon to replace the Font icon for X-Twitter:  Download the SVG icon here: https://fontaweso ... Read Article
Support Policy support policyThank you for purchasing one of our premium themes. We only offer support only to our Theme Buyers with a Valid ... Read Article Fix setup/edit error in post format in the latest version of WordPress Please install and then active the Classic Editor plugin to solve this problem. Read Article How to submit a ticket Hello, Please do follow step by step and not need add purchased code. 1, In this page : https://oceanthemes.ticksy.com/subm ... Read Article I can't install theme - Stylesheet is missing Hi,You'll have two option to download WordPress theme file:1, Download the "Installable WordPress file only" and You onl ... Read Article
How to Upload WordPress Theme A common issue that can occur when installing a WordPress themes is “The package could not be installed. The theme is ... Read Article Convert existing sections to containers after import demo content. The theme is fully container compatible. Once you've successfully imported your demo content, you can convert Sections ... Read Article Setup header builder: Logo, Menu, etc... Hi, 1, Check the "header name": 1a, Go to the backend edit of the Pages or Homepage and check the "header name":  ... Read Article Fix error some CSS changes may not appear immediately after saved them Sometimes some changes in Elementor Editor may not appear immediately after they are saved. You can try this solution. Rege ... Read Article
Demo data import failed using Elementor version 3.0 or higher. "There is an issue with Elementor 3.0."==> We have a solution for you to successfully import demo content. Please do follo ... Read Article How to Enable WPBakery Page Builder (Formerly Visual Composer) on All Post Types Hello, By default, WPBakery Page Builder (Formerly Visual Composer) may not be pre-configured or setup by your theme to allo ... Read Article Problems edit pages with Elementor 1. The content area has not been found on your page error2. Publish / Update button not working3. My changes do not ... Read Article Plugins Licenses How do licenses work for any plugins that are bundled with the theme I bought?Please read more: https://help.market.enva ... Read Article
Add custom fonts for WordPress Website? Hi, We have some solution to resolved for your problems. 1, Use this plugin to add custom fonts for your website: http ... Read Article How to change another demo? Hi, * How to change another demo and delete the existing demo version on the site? Step 1, The first, You need to installat ... Read Article Fixed 404 Error When Updating, Saving the Posts, Pages, etc...? Hi, Please read more guide to fixed your problem: https://geekflare.com/wordpress-editor-unable-to-save/ Thank you Read Article How to Update Plugin Included? In order to update the plugins included in the theme you need to: Way I, Update plugins via update new theme: 1, Insta ... Read Article
Loco translate miss some PHP file when create POT file. Please read this guide: https://localise.biz/wordpress/plugin/faqs/skipped-files Dashboard -> Loco Translate -> S ... Read Article Setup header builder: Logo, Menu, etc... Hi,1, Go to the backend edit of the Pages or Homepage and check the "header name": https://prnt.sc/NHtf8Qcytwws2, G ... Read Article Fix broken layout error when using Elementor version 3.1.0 or greater. This is an issue with Elementor version 3.1.0 or greater.  Don't worry, we have a solution for you to solve the issue.& ... Read Article How to set portfolio in masonry mode? 1. For portfolio posts double width size, you need to use double width featured image. Example: Featured  ... Read Article
Troubleshooting the Demo Content Import? Hi All, I've heard from a couple of users having issues during the demo-content import process and I wanted to help out by p ... Read Article Import shop page demo 1 - By default, we do not import demo shop content for customers to save time because many customers do not use it. But ... Read Article How to update the theme? *********** To update the theme you have two choices: ************ 1, Automatically update the theme when a new version ... Read Article