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Frequently Asked Questions

How to submit a ticket Hello, Please do follow step by step and not need add purchased code. 1, In this page : https://oceanthemes.ticksy.com/submit/ and choose category (Choose the theme name you are using): 2, Sign In by your Envato accoun ...

I can't install theme - Stylesheet is missing If you have download the full package you need to first extract the file you've downloaded from ThemeForest, the theme is inside of it along with documentation, license, and other files. You need to upload only theme folder t ...

How to create a contact form for your website? Hello, Now I will guide you to create a contact form for your website, Before creating contact form, I want to make sure that contact form 7 plugin is installed for your website, download and install contact form  ...

Adding Translation Files To Your Child Theme ! If you worked hard to translate the theme you probably don’t want to keep the translated .po and .mo files in the parent theme because they will be overwritten when you update the theme. The best solution would be to place ...

Translate the WordPress Theme use the Loco Translate Plugin !!! Hi Everyone, Please watch video tutorial, how to use the Loco Translate to translate your theme in your language: Best regards,OceanThemes Team !

Automatic Update The Plugins 1, When you get notice update the plugins.2, Deactive all plugins before automatic update.3, Watch video below for a look.Thank you

Plugins Licenses How do licenses work for any plugins that are bundled with the theme I bought?Please read more: https://help.market.envato.com/hc/en-us/articles/115005593643-How-do-licenses-work-for-any-plugins-that-are-bundled-with-the ...

Hosting Requirements to running WordPress Theme. To run WordPress we recommend your host supports: Please make sure  that you are running version WordPress 4.9.x or higher version, version PHP 5.6 or higher version and version MySQL 5.6 o ...

How to edit Revolution Slider Demo on Homepage? Hello,Please note: Please make sure you have fully imported the demo data for your website.1, Go to your WP Admin page -> Slider Revolution -> Click Edit Slider:2, Click on slide image and replace demo content by your c ...

Support expired and how to purchase support renewal? Hello, Please buy extended support to continue receive support from us. 1, Go to your link the theme on themeforest: https://themeforest.net/item/archi-interior-design-wordpress-theme/12649286 2, See on the right side ...

How to add "Products" into WooCommerce Breadcrumb? Hello, Default WooCommerce Breadcrumb: Home -> Products Category -> Product Settings to WooCommerce Breadcrumb: Home -> Products -> Products Category -> Product  1, Create a "Products" page ...

Support Policy support policyThank you for purchasing one of our premium themes. We only offer support only to our Theme Buyers with a Valid Purchase Code. We only offer support for our themes, features and functionality unique to our theme ...

Difference between HTML Templates and WordPress Themes These days we have so many options for building a website that it’s naturally to get lost in these web jungles, especially if you are a beginner or a newcomer. Today’s post is addressed for all who are misunderstanding HT ...

How to translate the theme with Loco Translate plugin? Hi, 1a, Setting WordPress in your language: Admin page to Settings > General > Site Language and select from the list of available languages. 1b, Download installation and active Loco Translate plugin:& ...

How to change another demo? Hi, * How to change another demo and delete the existing demo version on the site? Step 1, The first, You need to installation and active this plugin for your website: https://wordpress.org/plugins/wordpress-reset/ St ...

How to Upload WordPress Theme A common issue that can occur when installing a WordPress themes is “The package could not be installed. The theme is missing the style.css stylesheet.” error message being displayed when uploading or activating ...

How to setup for user register on website using WooComerce? Hi, 1, In Backend -> Settings -> General -> http://prntscr.com/l7sf42 -> Save Changes 2, In Backend -> WooCommerce -> Accounts & Privacy -> http://prntscr.com/l7seiv ->  ...

How to change which WordPress page template is set as default template? I recently had a page template that needed to be set as the default page template INSTEAD OF the “Default Template” I dig some digging and found a solution that works exactly as expected. Here is how to change which Wor ...

Add custom class in column, row, any element and style css for custom class? Hi, 1, Add custom class in row or column or any element has support input "extra class name": - in column: http://prntscr.com/msvqh0 - in row: http://prntscr.com/msvpsn 2, Add custom style css for custom cl ...

How to update the theme? *********** In order to update the theme you have two choices: ************1, Automatically updated the theme when a new version is released:a, Way 1: Use Envato Market Plugin :Read more : http://www.wpexplorer ...

How to Update Plugin Included? In order to update the plugins included in the theme you need to: Way I, Update plugins via update new theme: 1, Install the latest version of the theme. 2, In WordPress Admin Panel => go to Plugins ...

How to translate multilanguages for footer widget area using WPML Plugin? Using this plugin to translate your footer widget area in each languages when using WPML plugin: https://wordpress.org/plugins/wpml-widgets/

How do I change Google Map API Key for website? Beginning July 2018, Google has changed its policy of using the Google Map API Key, which is beyond our control: https://cloud.google.com/maps-platform/pricing/sheet/ 1, When your Google map is no longer working: http://prnt ...

What To Do If Demo Content Import Fails If the import stalls and fails to respond after a few minutes, or it fails with a simple error message like “Import failed,” You are suffering from PHP configuration limits that are set too low to complete the process. Yo ...

How to order post type and order category 1,  Post Types Order Post Order and custom Post Type Objects (posts, any custom post types) using a Drag and Drop Sortable JavaScript AJAX interface.  ==> Use this plugin : https://wordpress.org/plugins/po ...

How to import Slider Revolution? Hi Everyone, 1, Make sure you have successfully installed the Slider Revolution plugin for your site. 2, Go to your WP admin page -> Slider Revolution -> Import Slider 3, Find slider import zip from y ...

Upload media files with any format? For upload video files with other format and not support from your WordPress site, you need allow video format you want to upload on your WordPress site: https://codex.wordpress.org/Function_Reference/get_allowed_mime_types ...

How to Enable WPBakery Page Builder (Formerly Visual Composer) on All Post Types Hello, By default, WPBakery Page Builder (Formerly Visual Composer) may not be pre-configured or setup by your theme to allow Visual Composer layout editor to be used on all post types such as Products or Posts, Portfolio, S ...

Increase the PHP Time Limit The PHP Time Limit refers to the amount of time (in seconds) that your site will spend on a single operation before timing out (to avoid server lockups). To prevent the importing process from timing out, the va ...