For updating the support ticket URL and invoice URL that we receiving through email. where I need to update the URL path as per the site theme( in which folder). Please guide me
You can go to WHMCS admin->Setup->Email Template->Support Ticket Opened and you will see the link is fixed by WHMCS. http://prntscr.com/csbygn. The theme is just compatible with WHMCS via WHMCS Bridge plugin. So please contact with WHMCS plugin to ask this, they will help you resolve this problem
hi,
I have configured the theme from wordpress and the whmcs client area is having the theme like in the demo.
red-proxy.net/client-area/
When I access the client area from whmcs admin as well as when we click the BUY NOW button from the services. It is going here http://red-proxy.net/support/clientarea.php
Site theme is not coming here.
I tried changing the header.tpl. But it didnt work as excepted. How to set like in the demo?
waiting for your great support
Thanks
Hello,
Please send us your account to access red-proxy.net/client-area/. We will help you check it.
Thanks.
Hello,
Details are below
wordpress Login:
http://red-proxy.net/wp-admin
user name: redproxy
password: redproxy123$
WHMCS INSTALLATION:
client area: red-proxy.net/support/
Admin:
red-proxy.net/support/admin
username: admin
pasword: admin123$
Whmcs bridge URL:
http://red-proxy.net/client-area/
Thanks
Hello,
still waiting for reply
Thanks
Hello,
We can't access http://red-proxy.net/client-area/?ccce=clientarea
Please send us your email and password.
Thanks.
Hello,
you can create new account for testing
anyways you can use this login : [email protected]
password : 123456
Thanks
Hello,
We're still waiting for your kind reply
please fix this issue
Thanks
Hello,
Because you are using http://www.red-proxy.net/support/cart.php?a=add&pid=2, so it will go to http://www.red-proxy.net/support/. Please replace http://www.red-proxy.net/support/ to http://red-proxy.net/client-area/?ccce=cart. So the link is correct as http://red-proxy.net/client-area/?ccce=cart&a=add&pid=2
Thanks.
Hello,
I am receiving a blank page, when I follow the link received in support ticket mail. For example You can view the ticket at any time at http://red-proxy.net/client-area/viewticket.php?tid=583606&c=dRUhJ7ES
Under Setup-> General-> WHMCS System URL
I have provided http://red-proxy.net/client-area/
Is this correct?
Thanks
Hello,
Please try to the link below:
http://red-proxy.net/client-area/?ccce=viewticket&tid=583606&c=dRUhJ7ES
You need to change by format below:
page.php-> ?ccce=page
cart.php -> ?ccce=cart
viewticket.php->?ccce=viewticket
Thanks.
Hi,
For updating the support ticket URL and invoice URL that we receiving through email. where I need to update the URL path as per the site theme( in which folder). Please guide me
Thanks
Hello,
Where did you have this link?
Thanks.
Hello,
Please check in attachment with full details
and see where is problem
Thanks
Hello,
You can go to WHMCS admin->Setup->Email Template->Support Ticket Opened and you will see the link is fixed by WHMCS. http://prntscr.com/csbygn. The theme is just compatible with WHMCS via WHMCS Bridge plugin. So please contact with WHMCS plugin to ask this, they will help you resolve this problem
Thanks.