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  Public Ticket #2860012
Redux Framework plugin will not activate
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Comments

  •  1
    eswh started the conversation

    I've installed the template and all it's plugins but no matter what I do the required Redux Framework plugin will not activate. It's installed but once I push the activate button the screen just turns blank.

  •   Ocean replied privately
  •   eswh replied privately
  •  2,137
    Ocean replied

    Hi,

    Please update PHP Version 7.1 or higher. then activate again plugin/

    follow: https://prnt.sc/1qutjt6

  •  1
    eswh replied

    My server already is updated to PHP Version 7.2. I just tried activating the plugin again and the same thing happened. Since you have my login information, can you please try to re-install and activate the plugin? Also, this is the one plugin that was not given to me in the plugins folder with all the rest of the plugins in the template download folder, can I have the actual plugin for future reference if I need it?

    Please see screenshots attached for server php version proof and template plugin folder.

  •  2,137
    Ocean replied

    Hi,

    Sorry, I have checked php version on your wordpress website and i checked and i see php version is still 7.0

    follow: https://prnt.sc/1qvzrqt

  •  1
    eswh replied

    Okay, I'll contact my hosting provider. But is there anyway I can get the plugin by itself like you have provided the other plugins in the plugins folder for the template?

  •  2,137
    Ocean replied

    Hi,

    You can download then upload plugin

    link download https://wordpress.org/plugins/redux-framework/