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  Public Ticket #1751152
There was a problem with your action. Please try again or reload the page.
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Comments

  • melissamcw started the conversation

    Hi, 

    When I go in to update within the 'Archi Options' I am given this message - "There was a problem with your action. Please try again or reload the page." 

    Please let me know what I need to do to resolve this issue. 

    Thanks!

  •  2,010
    Ocean replied

    Hello,

    Question:

    When I do any changes and try to save  I am getting an Error “There was a problem with your action. Please try again or reload the page”?

    Answer:

    Please try update your PHP to version 5.6 and MySQL to version 5.6 on your hosting.

    Please contact with your hosting provider to help.

    Thank you

  • melissamcw replied

    Hi there -

    I've updated my PHP to 5.6 and confirmed that MySQL version is 5.6.41-84.1 on our server. However, I'm still not able to make the update. Please let me know how to proceed. We'd like to resolve this ASAP.

  •   melissamcw replied privately
  •  2,010
    Ocean replied

    Hi,

    Please try update your PHP to version 7 and MySQL to version 5.6 on your hosting: https://wordpress.org/about/requirements/

    If your problem still not resolved, please send me wp admin account for check.

    Thank you

  •   melissamcw replied privately
  •  2,010
    Ocean replied

    Sorry, Can't login with your account provided: http://prntscr.com/l8uuzk, please check again, Thanks