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  Public Ticket #1643679
Ananke Version: 3.6.1 Home video light
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  • kabibdg started the conversation

    Hello and sorry that maybe I have chosen the topic wrong. I bought your template which is great! At the beginning, everything worked for some time. Suddenly, my background movie has stopped working and only displayed a photo. Only after the sound was turned off, the film appeared again - but without sound. I added the movie locally on my server with the extension .mp4 did not give anything. I added the same from another server. The original movie with sound is here:

    http://djgrudi.pl/wp-content/uploads/2018/05/nowy.mp4

    What is wrong? I really care about your help.

    Regards

  •  2,010
    Ocean replied

    Hi,

    Please send us admin account to check (set private reply).

  •   kabibdg replied privately
  •  2,010
    Ocean replied

    Hi,

    I just checked your website. 

    You're right, video not work when enable sound on Chrome brower.

    We'll try find solution soon.

    Thanks.

  •   kabibdg replied privately
  •  2,010
    Ocean replied

    Hi,

    I tried fix this problem but it's impossible now.

    This is problem from Chrome brower not theme bug.

    You can check here: http://pauljadam.com/demos/autoplay-loop-muted-controls.html

    Only muted video is autoplay.

  •   kabibdg replied privately
  •  2,010
    Ocean replied

    Hi,

    As i said, this is not theme bug. 

    Video html5 can't autoplay with sound on chrome brower now.

    You can upload to youtube then we'll help you make an other shortcode with youtube video.

  •   kabibdg replied privately
  •  2,010
    Ocean replied

    Hi,

    We'll try make a shortcode soon. Please wait....