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  Public Ticket #1437469
wp backery plugin
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Comments

  • Bjorn started the conversation

    Hello,


    when i want to edit a row setting i get a round cursor turning but it doesnt go any anywhere, it just stays blank with the cursor turning. I cant ask the support of wp backery because I don't have the code (you have) its on the cloudme theme, I hope you can help me ( it happened by a update of the theme) thx in advance


  •  2,010
    Ocean replied

    Hello,

    You can download new plugin here: https://www.dropbox.com/s/gu2txdm0qf21dbi/js_composer.zip?dl=0

    Thank you

  • Bjorn replied

    okey thank you I am going to try, do I just install it in the default plugin directory?

  •  2,010
    Ocean replied

    You can uninstall old plugin from your Plugin page and re-install new plugin + active.

  • Bjorn replied

    okey I installed it, it was already 5.4.5 but still the same issue, if I want to edit a row (also a new added row) it just times out, I can edit objects inside the row but not the row itself :( I also want to know if there is a option to see the OT background video in the responsive modes like mobile thx in advance

  • Bjorn replied

    also a other issue is that the mobile website the top level menus not working

  •  2,010
    Ocean replied

    Please send us admin account to check (set private reply).

  •   Bjorn replied privately
  •  2,010
    Ocean replied

    Hi,

    My IP is blocked: 113.23.56.199

    So i can't access admin site.

  •   Bjorn replied privately
  •  2,010
    Ocean replied

    Hi,

    - There are some js conflicts with Ultimate Addons for Visual Composer plugin, row can't load fine. Maybe you should deactive it now.

    - Sorry, video can't autoplay on mobile, so it's impossible now.

  • Bjorn replied

    okey i will, it works good without the addon?

  •  2,010
    Ocean replied

    Yes, i think that.