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  Public Ticket #1325302
My website doesn't appear
Closed

Comments

  • edepyahu38 started the conversation
    October 5, 2017 at 4:03pm

    Hello Ocean Themes. My website doesn't appear on my Samsung Smart TV. Other websites are displayed very well. And other themes... What can be the problem? I did'nt solve this problem. 

  •  2,010
    Ocean replied
    October 6, 2017 at 2:55am

    Hi,

    What brower did you use? We'll check this problem and fix it if possible.

    Thanks for contacting.

  • edepyahu38 replied
    October 11, 2017 at 6:01pm

    My TV is Samsung MU9000 55" series. And It's operating system is Tizen. Thank you for your interest.

  •  2,010
    Ocean replied
    October 12, 2017 at 3:07am

    Hi,

    I'm so sorry, maybe this theme isn't compatible with your web brower now.

    It just supports IE9, IE10, IE11, Firefox, Safari, Opera, Chrome, Edge. Hope you understand.

    But we'll try to fix this problem.

    Because this problem is only on TV, so will be difficult to fix it.

    Thanks for your feedback.