Okay
  Public Ticket #1251523
Portfolio and Plugin issues
Closed

Comments

  • melissamcw started the conversation
    July 24, 2017 at 5:04pm

    Hi, 

    I updated the theme from 2.0 to the latest. I also updated the plugins and I am experiencing issues. The portfolio is opening in another screen, the styling doesn't seem to be correct also. Additionally, the client logos are stacking and not go the full width as they did before. The final thing is the process selector, I am unable to click on the various processes. 

    Please let me know how I can resolve these issues. Any help is much appreciated. 


    Thanks! 

  •  2,010
    Ocean replied
    July 25, 2017 at 3:21am

    Hello,

    Note: Remember to clear all caches when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

    Read more update guide: https://oceanthemes.ticksy.com/article/9458/

    Thank you

  • melissamcw replied
    July 25, 2017 at 3:42am

    Hi, 

    Thank you. That resolved almost all of the issues. 

    I am still not understanding why the portfolio items are opening into a new page instead of a lightbox. Any configuration help would be appreciated. I am using 'OT Portfolio Filter'. Do I need to be using something else. 

    Thanks so much! 

  •  2,010
    Ocean replied
    July 25, 2017 at 3:56am

    You want portfolio open on lightbox?

    So you need go to your Archi Options -> Portfolio Settings -> http://prntscr.com/fzw8jq

    Thank you

  • melissamcw replied
    July 25, 2017 at 4:04am

    Perfect! Thank you. 

    I did have one final question. On the individual pages (not the homepage) when I scroll the header is different from the homepage. When I scroll on the internal pages the Archi logo appears, this is a new thing. Also, the header for the internal pages is transparent, which is what I prefer, not solid like the homepage. 

    Thanks again for your time. 

  •  2,010
    Ocean replied
    July 25, 2017 at 7:06am

    Hello,

    We have improved a lot for the header on homepage and inner pages.

    Thank you

  • melissamcw replied
    July 25, 2017 at 5:12pm

    Hi, 

    I updated the header - I had to do it in the images folder on FTP. 

    Also, there are some major issues with my admin-ajax.php file. When I try to update client logos using the OT client plugin it gives me a 404 error in the console.  I am unable to update images. 

    Any help with this would be greatly appreciated. I believe this is my last issue with the new updates. 

    Thanks! 

  •  2,010
    Ocean replied
    July 26, 2017 at 3:39am

    Hello,

    Screenshot your issues for me and Screenshot plugins page, themes page for me check.

    You have use Archi 3.5.4.0 and Visual Composer 5.2, Revolution Slider 5.4.5.1?

    Thank you

  • melissamcw replied
    July 26, 2017 at 4:10am

    Hi, 

    Screenshots attached. If you need my login information please let me know. This has been a very frustrating problem. It looks like everything is up to date.

    Thanks! 

  • melissamcw replied
    July 26, 2017 at 4:23am

    Additionally, these are the errors that I get after I try and add an image. 

    Thanks!

  •  2,010
    Ocean replied
    July 26, 2017 at 4:50am

    Please provide your wp admin account for check and help (private reply), Thanks

  •   melissamcw replied privately
  •  2,010
    Ocean replied
    July 27, 2017 at 2:14am

    Hello,

    Please check your hosting, I just active WooCommerce plugin and test, but your website is down.

    You need use a hosting better for WordPress.

    Thank you

  • melissamcw replied
    July 27, 2017 at 2:20am

    Hi, 

    Not sure why you would enable woocommerce. There is a specific reason as to why this isn't enabled on my site. 

    I also don't think it's appropriate to deflect and say that it is at the fault of my hosting plan. 

    Woocommece should not affect admin php when the issue with that file is just on this one widget. 

    I will correct the problem and let you know when it is back in order. 

  •  2,010
    Ocean replied
    July 27, 2017 at 2:43am

    Hello,

    I want to active woocommerce and through WooCommerce setting page, I will be able to check your hosting, whether it has minimum requirements for using WordPress.

    Check hosting requirements: https://wordpress.org/about/requirements/

    Thank you

  • melissamcw replied
    July 27, 2017 at 3:28am

    Hi, 

    I upgraded the hosting. The site is up and running now. 

    Please let me know how to resolve the admin php issue. 

    Thanks! 

  • melissamcw replied
    July 27, 2017 at 4:03am

    Hi, 

    I resolved the issue by upping the hosting PHP allocation and CPU. I believe that resolves all of the issues with this problem. 

    I did have some styling issues with the mobile screen size and a slight 'blemish' on the process circles (image attached). The first green circle is not quite a circle. On the mobile phone (I tested with an iPhone 7), the header image on the home page seems to not cover the contact button making it hard to see. Is there a solution to this? 

    Thanks! 

  •  2,010
    Ocean replied
    July 28, 2017 at 1:54am

    Hello,

    You can add css code here http://www.awesomescreenshot.com/image/431375/60a65bbd73398f66ec983fe267a49737

    .de_tab .de_nav li:first-child span {
    border-left: 1px solid transparent;
}

    Thank you

  • melissamcw replied
    July 28, 2017 at 2:45am

    Great! 

    Any idea why the header image on the homepage is too short on mobile? On mobile the contact us button gets lost. 

    Thanks! 

  •  2,010
    Ocean replied
    July 28, 2017 at 3:40am

    Hello,

    You can add css code here http://www.awesomescreenshot.com/image/431375/60a65bbd73398f66ec983fe267a49737

    @media only screen and (max-width: 480px) {
    h1.title {font-size: 30px;letter-spacing: 2px;}
}

    Thank you

  • melissamcw replied
    July 28, 2017 at 3:52am

    you rock! 

    Thanks for all of the help. 

    You can close this ticket out now.