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  Public Ticket #1163999
Visual Composer Not Working
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Comments

  • cnwittmack started the conversation

    Hello!

    Visual Composer stopped working on my website. I purchased a separate license of Visual Composer, but that didn’t help. I contacted Visual Composer to ask for help and the following was their response:

    The issue is because there is a Visual Composer related code present in your theme added by the theme author. You will have to get rid of it. I would advise you to do so with the help of theme author, otherwise you might loose the extra elements added by him. Once this is done, you can install the standalone plugin and it will work fine. Kindly check.

    Thanks

  •  2,010
    Ocean replied

    Please send us admin account to check (set private reply).

  •   cnwittmack replied privately
  •   cnwittmack replied privately
  •  2,010
    Ocean replied

    Sorry, i can't access your website, please check.

    500 Server Error


  •   cnwittmack replied privately
  •  2,010
    Ocean replied

    Hi,

    I don't see any issues, you should deactive this plugin when use Visual Composer.

    http://www.awesomescreenshot.com/image/2494274/b892ac66814a3c5028ebb09989a2e9d4