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  Public Ticket #1138471
Issue when changing Archi options
Closed

Comments

  • georgemicra started the conversation
    April 18, 2017 at 9:11am

    Hello, when I edit anything in Archi options I get the following message: "There was a problem with your action. Please try again or reload the page."I

    Please let me know what is needed to fix this issue.

    Regards,

    Georgios Anastasakis.



  •  2,013
    Ocean replied
    April 19, 2017 at 3:45am

    Hello,

    Please provide your link website and wp admin account info for check and find a solution for your issues.

    Note: private reply when post your account info.

    Thank you

  •   georgemicra replied privately
  •  2,013
    Ocean replied
    April 19, 2017 at 6:58am

    Hello,

    This is issues from your server and WordPress core.


    Please contact with your hosting provider to check and fixed your issues.

    I try deactive all plugins and still get error.

    Thank you

  •   georgemicra replied privately
  •  2,013
    Ocean replied
    April 24, 2017 at 2:49am

    Hi,

    This is not issue of archi theme.

    Turns out that the hosting provider had a ModSecurity rule enabled on this file which was preventing access. They removed the rule for the domain which sorted the problem.

    You can contact to your hostting and solve this issue.