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  Public Ticket #1064416
Urgently need help installing ONEHOST Wordpress Theme
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  •  2
    Özgür started the conversation

    Hello Support Team,

    i urgently need help on correctly installing the ONEHOST Wordpress Theme.

    I want use the Theme:
    http://demo.themealien.com/onehost/homepage-video-dark/

    Or how can i shwitch between the "Home Version" on my Site !?


    The Background Video doesn't play on Mobile Thme ?

    In the Slider Revolution i saw that "ONE HOST" get has:
    <span class="primary-color">ONE</span> HOST

    but on my Frontpage all the Fonts are the same, i think slider revolutions doesn't get t´ge correct css info ?

    Orginal:
    http://prntscr.com/e9odma
    My Site looks like this:
    http://prntscr.com/e9oe3i

    Same problem on the Price Table, orginal:
    http://prntscr.com/e9oegn
    MySite looks like:
    http://prntscr.com/e9oevp

    Please check it up, fix it and let me know.
    Thanks & kind regrads

  •  2,010
    Ocean replied

    Hi,

    1. You can go to Appearance > Theme Options > Style > Custom CSS and paste the custom CSS below:

    .primary-color { color :#47a6db}

    2. Please send us your account admin, we will help you do it.

    Thanks.

  •   Özgür replied privately
  •  2,010
    Ocean replied

    Hello,

    1. We are planing update the theme in next week and it will include update the latest version of Visual Composer and Revolution Slider plugins.

    2. It seem that is a bug. We will fix it soon in next version

    3. Please send us your FTP of WHMCS, we will help you fix it.

    4. We checked it and it worked now. What do you mean?

    http://prntscr.com/ea8hk6

    5. The WHMCS template in WordPress is your WHMCS template. We only change style to compatibe with the theme.

    http://prntscr.com/ea5hes

    http://prntscr.com/ea8i01

    6. Sorry, We don't understand. What do you mean?

    Thanks.

  •   Özgür replied privately
  •  2,010
    Ocean replied

    Hi,

    6. Please test this issue on WHMCS page instead of WordPress theme. And let us the result.

    3. We use the custom CSS in the WHMCS template to fix, so you will not see this issue.

    7. New Issue: Please send us the link of WHMCS and WordPress of these issue. We will help you check it.

    8. Please send us the link of this issue, we will help you fix it. It is difficult if you send the screenshot.

    Thanks.

  •  2
    Özgür replied

    1. Font Color issus on WHMCS Template:
    **************************************************

    "Configurable Option" Textfield are Grey !
    http://prntscr.com/ebscdb
    "Password" Textfields are everywhere Back !
    http://prntscr.com/ebsdmz

    Wrong CSS for "Default Order Form Template"  for "Standard Cart" (Supporting of this Standard Card is important, becuase ot inluse some funtions, that the other cards doesn't have !)
    http://prntscr.com/ebsgvy
    http://prntscr.com/ebshro

    Dashboard: http://prntscr.com/ebskdm

    2. White Page !!
    *****************
    each time when i go to WHMCS or swizch between the Pages in WHMCS, here is the Demonstration:

    Also opening the Pages are very slow, other Pages on the same Webhosting Space are more faster !

    3. Plugins are not updated !
    ********************************
    I have uploaded the OneHost Template Files by FTP. But the Plugins "Rev. Slider & Vis. Composer" are still not updated !

    4. Pricingtabe Style after Update still not changed !?
    ********************************************************************

    There are no changes on the Pricing Tabes after your new Update:
    Herei is my current Pricetabe after the new Update:
    http://prntscr.com/ebt2kh

    Here is it, as like on your Demo Version (How like it)
    http://prntscr.com/ebt3ov

    I am now waiting so long Time for your Updates, and now the most Bugs and issues are still not resolved! I have no Time to wait longer, I make some Business, and each Day i will lose, Clients and money !

    Kind regard




  •  2,010
    Ocean replied

    Hello,

    1. We checked our demo and it worked fine. In this update, we support WHMCS 7 via template six. So, you can use template six instead of template order. Template six is default template of WHMCS, so it will without error of functions.

    Let us know if there are any style error.

    2. This is page loader while loading WHMCS page. And About WHMCS page is slow, because your site need to connect to WHMCS to get data and this is common issue of WHMCS Bridge.

    3. Please read this article below to update plugins included. Plugins included will not auto update when you update the theme

    https://oceanthemes.ticksy.com/article/6352/

    4. Price Table: this is not issue of the theme. You can edit the homepage and edit columns include pricing table element to change padding them.

    First Column: http://prntscr.com/ebtz9q

    Next Columns: http://prntscr.com/ebtzi2

    Last Columns: http://prntscr.com/ebtzmk

    Almost your issues are resolved. Let us know if you have any problem

    Thanks.

  •  2
    Özgür replied


    Hello,

    i want add with visual Composer Tabs to my Page. If i add them the Color are bright, like: http://prntscr.com/ec93m7

    In the Demo Shortcode site, it look like this:

    http://prntscr.com/ec93zf

    http://www.iptvevi.com/shortcode/

    What i need to go get the dark colors?

    **************************************************
    Quote:

    1. We checked our demo and it worked fine. In this update, we support
    WHMCS 7 via template six. So, you can use template six instead of
    template order. Template six is default template of WHMCS, so it will
    without error of functions.

    >> Hääää sorry, but are wrong !!  I allready use Template Six Files (that you send with the new Update), but Frontpage Templates are NOT the Shopping Cart (orderforms) Templates. And in your new update package was no orderforms Templates inluded! 

    I urgetly need "standard_cart" ORDERFORM Template that is complatible  (CSS) with OneHost Template.
    And the Password TextFileds are still with Black Fontcolor (it is only in Firefox): http://prntscr.com/ec98pg

    In DashBoard the Background of the Circles are White !! Before the update it was good !

    *******************************************************

    I'd make by misstake some Change, now the Top Menü allways visible (before ist was only visible, once the page was scrolled down.): http://prntscr.com/ec9bas

    How can reset again back ?

    Also the Menu doesn't work anymore, how can reset them also?
    http://www.iptvevi.com/

    Thanks and regards

  •  2,010
    Ocean replied

    Hello,

    1. Please go to Appearance > Theme Options > Style and and choose site scheme is dark

    http://prntscr.com/ec9wah

    2. Please send us your account admin of WHMCS, we will help you setup it.

    3. Menu, please send us your account FTP of WordPress, we will help you resolve it soon.

    Thanks.

  •  2
    Özgür replied

    Hello,

    1. the scheme of the Theme is already selected as "dark".
    http://prntscr.com/eccvrz
    I have Provided the Admin access in this teicket before, please login and check out.

    Here is the Admin Login WP:
    http://iptvevi.com/wp-admin

    User: support
    Pass: support2016

    2. Here is the Access to WHMCS:
    http://mp.iptvevi.com/admin/login.php


    User: support
    Pass: support2016

    3. I have also provide before the FTP Access, i think it is a Bug in the Update of the Template.

    http://prntscr.com/ec9bas

    FTP: ftp.strato.com
    User: [email protected]
    Pass: Support2016

    4. Menu allways on the Fronend visible !?

    The Top Menu

    And it will be good, if you can also tell me, what is need to do, to solve those issue (If i get same issues in Feature)

  •  2,010
    Ocean replied

    1. Sorry, we don't understand. If you need to get dark skin or light skin, you need to go to Appearance > Theme Options > Style >  choose a site scheme.

    2. We selected template six. Please check your site. If there are any problem, please send us the links, we will help you check it soon.

    3, 4. It worked now. And you don't worry. All your issues will be updated in next version. So you will not see them in the feature.

    Thanks.

  •  2
    Özgür replied

    No more needed !!!

    You have very Bad Support and a Nice Theme, but each Time with new bugs.
    Your Support is not able to solve clients issues !

    No i move to other Template !!

    I will give an appropriate evaluation !!!

  •  2,010
    Ocean replied

    Hi,

    What are your problems now while all your issues are resolved? We are happy to help you soon.

    Thanks.

  •  2
    Özgür replied

    Your BAD SUPPORT and your BUGLY TEMPLATE are my Problems !

  •  2,010
    Ocean replied

    Hi,

    If you don't like our theme, you can get a refund. Read this article below to know how to refund.

    https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

    Thanks.