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  Public Ticket #1062714
Video on mobile
Closed

Comments

  •  2
    togwire started the conversation
    February 15, 2017 at 1:07pm

    Hi there, 

    https://wedhosts.uk/

    Why does the video not play on mobile?

    Regards

    Jason

  •  2,010
    Ocean replied
    February 16, 2017 at 7:17am

    Hello,

    Because on mobile doesn't support video but you can show background image. Please upload background image where you enter your video.

    Thanks.

  •  2
    togwire replied
    February 16, 2017 at 11:57am

    Hello,

    OK but it fails on all tablets as well? Which its not good?

    What do you mean 'mobile doesn't support video' . My mobile does! :)

    Thanks


  •  2,010
    Ocean replied
    February 17, 2017 at 6:44am

    Hi,

    It means mobile devices and tablets don’t allow to show video as background. 

    Thanks.

  •  2
    togwire replied
    February 17, 2017 at 11:39am

    Right.... Why would that be the case?

    I would like to show the video on tablets please?

    What do i need to change?

    Regards

    Jason

  •  2,010
    Ocean replied
    February 18, 2017 at 6:12am

    Hello,

    Because background video doesn’t work on devices with touch screens. So, it is impossible. But you still can show background image here instead of background video.

    Thanks.