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  Public Ticket #971692
Website hanging
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Comments

  •  2
    DavidHighley started the conversation

    Hi

    Website hangs indefinitely

    We installed the Mentor theme and can access WP Dashboard but the website itself just hangs indefinitely. Talked to the hosting company..everything good their end so must be something to do with the theme. Please help, I need to get this site up asap. 

    Best regards

    David

  •   DavidHighley replied privately
  •  2,010
    Ocean replied

    I just install your website like as website demo now, please replace demo content by your content, thank you

  •  2
    DavidHighley replied

    Thank you. Can you tell me what the problem was so we can make sure we don't do anything that will cause the problem to recur? 

  •  2,010
    Ocean replied

    Hello,

    It's not have any issues, but you need use a hosting support wordpress better.

    Thank you

  •  2
    DavidHighley replied

    Thank you. I don't understand your answer. Are you saying that still need to do something, or that we should have done something and you fixed it. 

    We need to know what the problem was so we know not to do it again next on our next site with your theme. 

    David

  •  2,010
    Ocean replied

    Hello, please don't worries, I just remove all your old plugins and all your old data, just install new theme, all new plugins and all work fine now, it's issues from your old plugins conflict with new theme, thank you