Okay
  Public Ticket #932616
template installation
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Comments

  •  2
    MÁRCIA started the conversation

    Olá,

    Hoje eu comprei o tema CloudHost - Responsive hospedagem WordPress Tema.

    Acontece que para instalá-lo, ele não aparece como deveria ser na visualização. Esta sem slides, sem menus etc ... Aqui está o endereço do meu site para ser capaz de verificar.

    http://intelicom.com.br/

  •  2,010
    Ocean replied

    Hello,

    Please use English language and send us your account admin.

    Thanks.

  •  2
    MÁRCIA replied
    Good Morning,
    
       We ask the reenboldo the amount paid by the Template, because it does not function as shown in the model.
    
    thanks
  •  2,010
    Ocean replied

    Hello,

    What do your mean? It means you didn't import demo content or don't have WHMCS function.

    Thanks.

  •  2
    MÁRCIA replied
    Hello,
    
    
    We already import the demo content and also already have a working WHMCS function, yet the template does not work as it should.
    
    The direction of the company requests that the value is reenbolsado our company.
    
    We appreciate the feedback.
    
    Att: Marcia
  •  2,010
    Ocean replied

    Hello,

    Please send us your account admin and website. We will help you check it.

    Thanks.

  •  2
    MÁRCIA replied
    Good morning,
    The following requested data.
    www.intelicom.com.br/cpanel
    User: intelicom
    Password: vbdN8prHE9wJ
    Word Press information:
    User: Admin
    Password: 191298
  •  2,010
    Ocean replied

    Hello,

    We checked your site. You should active WHMCS Bridge plugin and follow the documentation to setup your WHMCS page.

    Thanks.

  •  2
    MÁRCIA replied
    Good morning,
     We activate the WHMCS Bridge plugin and made the settings in WHMCS page.
    Still it did not work.
    We need the site running until the day 07/11 date of Brazil.
    So we will restore our old site.
    We asked again the reenbolso the amount paid, because we can no longer wait to solve.
    We await your return with the procedure to receive the amount paid.
    thanks
    Marcia
  •  2,010
    Ocean replied

    Hello,

    You should follow the documentation to setup your WHMCS page.

    1. Please enter your WHMCS, not your WordPress website that you bought  http://www.whmcs.com/ http://prntscr.com/d302pt

    2. Select template is portal http://prntscr.com/d302wg

    We try to enter our WHMCS and it work fine.

    Let us know if you need to help.

    Thanks.

  •  2
    MÁRCIA replied
    Good afternoon,
    Gentlemen, we are not programmers, however easy it may seem to you, we do not understand this language.
       So we chose to buy a template ready.
       Thank you for trying to help, but no longer want the product.
    For as I said earlier, we need the site running on 07/11 Brazil.
    It's a shame, because it is the perfect template for our company.
    Thanks.
  •  2,010
    Ocean replied

    Hello,

    The theme compatible with WHMCS Integration via WHMCS Bridge, so it is required you should buy WHMCS. We can't included it in the theme, because the author doesn't allow do this. 

    Hope you understand this.

    Thanks.

  •  2
    MÁRCIA replied
    Gentlemen,
    When we bought the product we did not know that we would have to buy
    Plus the WHMCS for the template to work as in the template.
    Our company will not buy anything else.
    If we had known that, we would not have bought it.
    So we reaffirm, we no longer want the Template.
    Please kindly do the re-enactment.
    I wait.
    thanks
    Marcia
  •  2,010
    Ocean replied

    Hello,

    Ok. You can send request to refund this item.

  •  2
    MÁRCIA replied
    Okay, how do I make this request for re-birth, and who do I do?
    Thank you for understanding.
  •  2,010
    Ocean replied

    Hello,

    Please read the article below:

    https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

    Thanks.