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  Public Ticket #904676
Updating theme
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  •  2
    TekomIP started the conversation

    About a year ago a webdeveloper designed a new website for me using the Magnis theme. The webdesigner is no longer offering support and probably outsourced the design of my site. So I have little information on altered codes and such. I have a licence number of the current version: eb39ccb9-621f-418c-8a76-0be495f01f15.

    Since I could not get this transfered to my account, I've re-purchased the theme (licence 0513f9bf-2141-4f66-8568-d627b2d95389), but now I cannot get it installed. 

    After I installed it, it gave a failure message. That the file wp/content/theme/magnis/vc_templates/vc_column.php, had an error. I pasted the code below. 

    I used a back-up to fix the problem, and restored to my old theme. Unfortunatly I can no longer get the WPBakery visual composer to update without updating my theme. I dit buy a seperate licence to install this Plug-in, but I then need to delete the old plugin from my site and I am afraid that this again will create problems. 

    I am now afraid to do the update the theme myself, but I don’t know if you guys can help me if I pay you to do it. Since I don't what kind of alterations where made. Please advice.

    I have attached the vc_column file.

  •  2,005
    Ocean replied

    Hi,

    Please send us admin account to check (set private reply).

  •   TekomIP replied privately
  •  2,005
    Ocean replied

    Please check again your wp admin account, I can't access your admin page by your wp admin account, Thanks

  •  2
    TekomIP replied

    I'm sorry, I did not safe. Now it should be fine

  •  2,005
    Ocean replied

    I think you should backup old theme then download latest version on themeforest to update theme.

    How to update theme

    If there are any issues, you can back to old theme.

  •  2
    TekomIP replied

    Thank you. I have done this already and there where issues. The issue was with the vc_column.php I've attached below. My question is, how do I solve the issue so I can retry. Can you help me with this?

  •  2,005
    Ocean replied

    Of course, if there are any issues after update, i'll help you fix it.

    Remember don't change admin account.