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  Public Ticket #875625
Freshdesk chat integration
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Comments

  •  2
    Almir started the conversation

    Hello,

    I was wondering if you can help me when it comes to integrating Freshdesk live chat on this template. 
    I'we got the widget code (script) from Freshdesk and I followed their guide closely and still it doesn't work.

    Guide: https://support.freshdesk.com/support/solutions/articles/194052-installing-live-chat-in-your-website-or-application

    I pasted the script code just before </body> tag in footer.php and it doesn't work. I can send you the script code if you need it. Is it even possible to do it on this template? 

    Any answer or help will be appreciated. Thank you in advance and have a nice rest of the day/night.

    Almir

  •  2,005
    Ocean replied

    Hello,

    Please send us your account admin, we will help check it.

    Thanks.

  •   Almir replied privately
  •  2,005
    Ocean replied

    Hello,

    We tried to follow by guide but it does not work. Please contact with live chat supporter, they will help you.

    Thanks.