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  Public Ticket #1760819
Logo not reflecting
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Comments

  •  7
    rohit_999 started the conversation

    Hi.

    I've added the logo, however it's not reflecting on the site. I'm also unable to get rid of the default Favicon. Pls help urgently.

  •  2,009
    Ocean replied

    Please setup your logo, favicon in Archi Options -> Logo & Favicon Settings: http://prntscr.com/lal7p6

  •  7
    rohit_999 replied

    Hi,

    I've done that, but at times it's giving an issue and not reflecting. I'll retry and revert to you if required. Thanks.

  •  7
    rohit_999 replied

    Hi,

    Can you pls let me know what are the dimensions (height, width, etc.) needed for the logo? I want the main menu and the logo to be in one line.

    Also, please check the link, https://www.test.belwethergroup.com , the logo isn't reflecting. And importantly, the Favicon with Archi logo is also still reflecting even though I've removed it. Please look into this urgently. Thanks.

  •  7
    rohit_999 replied

    Hello,

    The logo is giving a lot of issue. It's not reflecting as the uploaded one. This is obviously very important for the site. Pls help urgently. TIA.

  •  2,009
    Ocean replied

    Hi,

    I don't see any issue with log and favicon: https://www.test.belwethergroup.com/

    They were changed.

  •  7
    rohit_999 replied

    Hello, 

    No, it's still giving an issue. If you check the URL, you'll notice that the logo displayed in the pre-loader is white in color, however the logo that's reflecting on the site is brown in color. I had earlier uploaded the logo in brown to test it, and then uploaded the logo in white color, but it's still displaying the logo in brown color. Pls pls pls look into this issue ASAP. My client is on my head for this. Pls help. 

  •  2,009
    Ocean replied

    Please send us admin account to check (set private reply).

  •  7
    rohit_999 replied

    Sure, I'll provide you with the admin access via private mode. I'm just waiting for the client to finalize the logo, post which I shall share the access with you to check on the issue. Thanks.