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  Public Ticket #1663456
My wordpress DashBoard adn backend not working
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  •  1
    Sahira Parveen Shaikh started the conversation

    Hello

    suddenly my wordpress dashboard is not working properly http://prntscr.com/kdqrfv and I cant even add images on Posts, and when I enter a page and try to change a module using WP-bakery it also goes crazy and is not working http://prntscr.com/kdqs63 as you can see in the window of the module it is like showing the websites home page!?!

    I have deactivated all plugins and it is still not working.

    I am not sure what else I can do, my site is live but I do have backups.

    Can I give you access to the wp so you can check and see what is going on? is the theme corrupted, is there a way to re-import the theme without losing all my work?

    Please advise .. Thank you.

  •  2,005
    Ocean replied

    Hello,

    1, Please update the Visual Composer plugin latest version, you can download here: https://www.dropbox.com/s/fls5ks7f3uly33o/js_composer.zip?dl=0

    2, The problem does not come from the theme, I am sure with you because I understand how the theme works.

    3, If your issues still not fixed, please send your wp admin account for me check (set private reply).

    Thank you