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  Public Ticket #1628778
reCAPTCHA doesnt work
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Comments

  •  1
    AlfonsoPorcelli started the conversation

    Hello,

    Captcha doesn't work on your theme. I disabled it for now because when it is on, it prevents from users sending emails. I use Dynamics 365 as a contact form and Google reCAPTCHA services. 

    I tried running it on a different theme and it worked. That is why I concluded that there is a problem in your theme. Also, in our company we do the same process for each of our website and it always works except this case. 

    I suspect there must be a script that prevents sending an email with captcha switched on. I also noticed in the google console, that there is an error: Bootstrap's JavaScript requires at least jQuery v1.9.1 but less than v4.0.0

    Maybe this is the reason why captcha doesnt work on your theme? I don't know.

    Please help me solving this problem. 

  •  2,005
    Ocean replied

    Hi,

    I just checkec this theme but there is no any issue.

    Please make sure following this: https://contactform7.com/recaptcha/

    If still issue, please send us admin account to check (set private reply)


  •  1
    AlfonsoPorcelli replied

    Hello Team,

    I figured it out. There was one plugin interrupting the captcha. 

    Cheers,

    Helena