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  Public Ticket #1591040
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  • sofiabellinghausen started the conversation

    Hello! I tried activating the header with the top bar, but once i choose this option my website doesn't load anymore. Is there any solution? Because the top bar is what im looking for. 

    Also, how can I delete some of the icons in my header? I don't wan't them all. Thank you!!

  •  2,010
    Ocean replied

    Go to your admin page -> GoCargo Options -> Header Settings -> http://prntscr.com/jnw2i6 and go to GoCargo Options -> Social Settings -> set link for socials

  • sofiabellinghausen replied

    Yes I know how to do that, but it's not working. Once I activate it and save it, when I go to the homepage It doesnt load. It keeps loading til forever. I guess its a bug (?)

  •  2,010
    Ocean replied

    Please send your link website and wp-admin account info for check (private reply when post your account info), Thanks

  •   sofiabellinghausen replied privately
  •  2,010
    Ocean replied

    Try to access your website and get this error: http://prntscr.com/jocyc1

  •   sofiabellinghausen replied privately
  •  2,010
    Ocean replied

    http://www.b2bx.cl/prueba/wp-admin/ , Still can't access your website, you have block ip in my country vietnam?

  • sofiabellinghausen replied

    I called my hosting to see if the ip is blocked and they said I should give them your ip, but in vietnam there's a lot of ips. Do you know  your ip so I can see if that one is blocked? The other option is to use  a vpn, i've used "hola" and it works perfect :) Thank you very much for your time 

  •  2,010
    Ocean replied

    Add my IP: 

    183.80.191.36

  • sofiabellinghausen replied

    Hello! I already called and they unblocked your ip, please let me know if it works :) Sorry for late replies, our contries have a lot of time difference hhaha

  •  2,010
    Ocean replied

    Still access your websitehttp://prntscr.com/jqgweu

  • sofiabellinghausen replied

    That's so weird, since my hosting company unblocked your ip. I  don't know what else to do, maybe you can try a vpn? 

  •  2,010
    Ocean replied

    Yes, it is very strange.

    Please take a video about problems on your website for me check.

    Also, please make sure, you have using the hosting has php new version, WordPress core new version, the theme new version?

    Thanks

  • sofiabellinghausen replied

    I will update them now, if it doesn't work I will let you know.  Thank you very much for your help!