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  Public Ticket #1512157
Image size
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  • michellenataniel started the conversation

    Dear Sir, I need help on below matters:

    1. Could you please advise me what is the optimal image size to use in the Lovus "Wedding 01" theme, specifically for the first top part of the size where there is the image sliders? I have inserted my photos but they look "cut" and I would like to resize them to fit nicely and see also the bottom part of the image which is very nice.
    2. I would like to put the countdown for our wedding (June 10 2018 at 4:30PM) but I cannot seem to make it work. Can you please advise me how to enter the date information into the countdown?

    Best regards,

    Michelle Bijo

  •  2,010
    Ocean replied

    Hi,

    1. You should use size: 1920x1080

    2. Make sure input like attach image.

  • michellenataniel replied

    Dear sirs, I think you might have uploaded the wrong image. can you please resend instructions about how to input my wedding date and time (June 10 2018 at 4:30PM)? 

  •  2,010
    Ocean replied

    Sorry, please see attach image.

  • michellenataniel replied

    thanks but I encounter below issues:
    1. Please refer to attached photo and see that even though I inputed the same information you suggested, the countdown days are totally wrong... Please advise how to correct?
    2. Also, I see that you put time at "14" but I need "14h30". Please advise how to do?
    Thanks a lot!!

  • michellenataniel replied

    Please find attached the below mentioned photo showing wrong countdown days...

  •  2,010
    Ocean replied

    Hi,

    I just checked and fixed this problem.

    Please wait to update from Envato or use update theme now.

  • michellenataniel replied

    Thank. But I am not familiar how to update the theme. Please advise how to do to ensure that all the work I put into setting up the pages will not be deleted by doing the update? I am worried

  •  2,010
    Ocean replied

    How to update the theme?

    Don't worry, all data will not be missing if you didn't edit anything in folder "wp-content/themes/lovus"

  • michellenataniel replied

    Hi. It is causing an error failure when I try to install it... (please see attached photo)

    i would appreciate if you could do the update yourself to my theme? I will resend you my account info.

    Thanks a lot

  •   michellenataniel replied privately
  •  2,010
    Ocean replied

    Updated, please check.

  • michellenataniel replied

    hi! Thanks for the update.

    I am currently traveling for a couple of days and did not bring my computer with me. So i could only check the website via my phone and it is strange there is a « blank » and no countdown showing... please advise how to fix??


  •  2,010
    Ocean replied

    Hi,

    I just checked on my mobile and it only not work via front-end editor of Visual Composer.

    I think it's not big issue.