We installed the theme on a demo site first before we can migrate to production. We have now moved over to the production site www.hometownglory.co.za and now we are unable to edit using visual composer. Please may you assit us with the regard as we need to make some changes urgently on the website.
Please send us admin account to check (set private reply).
I didn't see any issues with Visual Composer.
Attached files: 1.png
Its different frm your side , please see attached. I can clearly see where to edit
Attached files: Capture.PNG
Hi, i checked on some other computers but don't see any issue.
You can try delete Visual Composer and reinstall it.
Hi, are you testing with our login details ?
I have also tried on difference computers and i get the same issue. It deosnt make sense why it works on your side and not on ours.
Also, will re-installing it not going to crush the website ? the last time we did that we had problems.
Please see other issues we are noticing attached, we try add an image and it is not visible. I tested different images
- You can reinstall Visual Composer, don't worry, all data will not be missing.
- Please try active default theme, if still issue, this is not theme bug. We'll contact Visual Composer help you.
we have re-installed it and that didn't do anything
Please can you login and do it for us as we have been sending back and forth emails and we are still not getting anywhere
Also why is this visual composer an old version instead of a new one ?
I don't know what domain do you want to use.
But i saw one thing strange.
Please reset 2 website and start with one.
Guys, I informed you in the beginning that we have moved from the deme site hometown.milestonedigital.co.za to www.hometownglory.co.za which is our live site and this is where we are experiencing issues.
Please confirm what you mean by reset
If you haven't used this site: hometown.milestonedigital.co.za
Try reset all data and delete buildpro theme now. Remember export data before.
Then setup and install your website on new domain again.
Your response is unacceptable. We keep going round and round in circles and you still can't point us in the dirrection of what the issue is. Which language do you guys understand better?
www.hometownglory.co.za is the new live website and how do we re-install the website on a website that is already live ? Do you understand that means downtime for a customer?
Guys, you type of service is really unacceptable
Hi, please relax.
Really this is not theme bug because when i active default theme(not our theme) in your backend, still issue.
I sent you a screenshot. I don't understand your hosting system.
http://www.hometownglory.co.za and http://www.hometown.milestonedigital.co.za
I think you should contact your hosting manager to be help. We can't help you this problem.
I must relax? you don't have a customer screaming at you like i do.
What does a url have anything to do with editing the website and uploading images? We are unable to upload images to media they aren't showing. If you can , please upload the attached image to meda, if it can show there, then i can relax.
Attached files: HT-Team.jpeg
see attached what happens when we uplaod images, that has got nothing to do with the URL
- As i said, this is not theme bug because when i active default theme(Twenty Seventeen) this problem isn't solved. So if you buy other theme, still issue.
- I want to help you find a solution but i can't help you more. Just recommend you should contact you hosting manager and send them attach image.