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  Public Ticket #1357707
White Screen
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  •  2
    jollanketo started the conversation

    I'm trying finish up working on this website, and when I try to click edit, I get a blank white screen for every single page. I tried to update the theme I'm using (Archi), but I can't get my account to do that either. It's saying the Visual Composer license is not activated, and I don't understand that either. How do I get rid of the blank screens?

  •  2,005
    Ocean replied

    Hello,

    1, Please using WordPress latest version: https://wordpress.org/download/

    2, Please using The Archi theme latest version 3.6.8.3 : https://themeforest.net/item/archi-interior-design-wordpress-theme/12649286

    => How to update the theme: http://www.wpexplorer.com/envato-market-plugin-guide/

    3, Please using the plugins latest version: Visual Composer 5.4.2 and Revolution Slider 5.4.6.2

    How to update the plugins latest version: https://oceanthemes.ticksy.com/article/6352/

    Thank you

  •  2
    jollanketo replied

    My wordpress version is updated, I reinstalled the Composer and Slider plugins, and I tried to update the Archi theme. When I click "Install" on the theme, it says it's already installed, but it's not in my theme options under Appearance, and when I click "preview site", everything I had completed before is gone. This message keeps appearing at the top of my screen: An automated WordPress update has failed to complete - please attempt the update again now. But when I click to try again, nothing happens. 

  •  2,005
    Ocean replied

    Hello,

    Please send your wp admin account for me check (private reply when post your account info).
    1, Screenshot some images about your issues for me check.

    2, Try delete old Archi theme version before upload and reinstall new Archi theme.

    Thank you

  •   jollanketo replied privately
  •  2,005
    Ocean replied

    Hello,

    Please using FTP account to delete old theme on your hosting.

    Please send your ftp account for me check (private reply when post your account info).

    Thank you

  •   jollanketo replied privately
  •  2,005
    Ocean replied

    No, just need using ftp account to delete old archi theme and re-install archi theme new version, please let me know when you re-install success,  Thanks