Okay
  Public Ticket #1206128
Images not showing
Closed

Comments

  • Sarah started the conversation

    I am having issues getting images to show when using Ocean Themes elements? When I use the standard ones it is fine, but there seems to be an issue with the OT ones.

    For example, I have used the OT Client Logo and the links work but not the images?

    Thanks!

  •  2,005
    Ocean replied

    Hello,

    Please send your link website for me check, provide wp admin to login and find solution for your issues.

    Thank you

  • Sarah replied

    http://wordpress.bi-strategy.co.uk/wpwebsite1/wp-admin/

    I have created you a login:

    Username: OceanThemes

    Password: xfqhz$NE3A%kl0ZKdq9#IUbL

  •  2,005
    Ocean replied

    Hello,

    Please upload your images on your website, re-upload.

    Thank you

  • Sarah replied

    Hello,

    It's still not working?

    I re-uploaded the photos but nothing? Still an error...

    Thanks,

    Sarah

  •  2,005
    Ocean replied

    Hi,

    you can upload with image other. you can try ipg, png..


  • Sarah replied

    Hello,

    I don't know what you mean by "you can upload with image other"?

    None of the images are working e.g. the main header is meant to have an image behind it which isn't showing the clients logo should be showing which it isn't?

    Thanks,

    Sarah

  •  2,005
    Ocean replied

    Can you send me admin with full powers

  • Sarah replied

    I have given your current login full powers :)

    Thanks!

  •  2,005
    Ocean replied

    Hi,

    you can check again your server.

    i see error: "500 - Internal server error." from image.

  •  2,005
    Ocean replied

    Hello,

    I have check and I see this is problem from your hosting: 

    http://wordpress.bi-strategy.co.uk/wpwebsite1/wp-content/uploads/2017/05/7.png

    Please contact with your hosting provider to resolve your issues.

    Thank you

  • Sarah replied

    Thanks for having a look into this for me.

    I have passed the issue on to our web server guys.

    Sarah :)

  •  2,005
    Ocean replied

    Hello,

    Your issues has been resolved done?

    Thank you

  • Sarah replied

    Yes thank you :)