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  Public Ticket #1204536
Portfolio pictures stretched and writing not on top anymore
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  • Julian started the conversation

    Please check the screenshot, this happened a few weeks ago 

  •  2,005
    Ocean replied

    Hello,

    1, Please update theme latest version: https://oceanthemes.ticksy.com/article/9458/

    2, Update all plugins latest version for your website.

    3, Update WordPress 4.8

    Thank you

  • Julian replied

    The update did not work, it said:

    The package could not be installed. The theme is missing the style.css stylesheet.

    Theme install failed.


  •  2,005
    Ocean replied

    Hello,

    I not understand? download and update new theme attach this ticket.

    If you have custom php files in your old theme, please save your old theme before update new theme.

    1, Delete your old theme

    2, Re-install with new theme.

    Thank you

  •  2,005
    Ocean replied

    Note: Remember to clear all caches when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

  • Julian replied

    visual composer can not update

  • Julian replied

    All my color schemes are gone and all is out of place even worse than before

  • Julian replied

    Please this is urgent, I can not access my site anymore

  •  2,005
    Ocean replied

    Hello,

    Please send your wp admin account for me, I need login to check and find a solution for your issues.

    Update all Plugins: https://oceanthemes.ticksy.com/article/9997/

    Thank you

  •   Julian replied privately
  •  2,005
    Ocean replied

    Hello,

    Our theme working fine with Visual Composer only and try use Visual Composer latest version for your website, old version 4.11 and I have update new version for you 5.1.1

    Please don't use some plugins on your website, it's conflict js:

    - Beaver Builder Plugin (Lite Version)

    - Page Builder by SiteOrigin

    Also, I see issues from WooCommerce plugin use on your website, I just deactive it.

    Thank you

  • Julian replied

    Please be aware that now the carousel has disappeared from all my portfolios and I can not change anything on the site anymore. If I make changes and click update I get to the 404 error page only and the changes are not applied

  •  2,005
    Ocean replied

    Hello,

    Please use "OT Image Carousel" for your portfolio pages, Only use what is included in the Archi theme

    I'm here to help you solve the problem, please do not install and use the plugins I do not recommend using with Archi Theme.

    Thank you

  • Julian replied

    I have only used OT Carousel, but your update has changed it. Why did this happen?

    And I can not change anything anymore on my entire webpage anyway. I always land on the 404 error page.

    So I can NOT edit my webpage at all. Please fix it

  •  2,005
    Ocean replied

    Hello,

    1, We never change the code in updates, "OT Carousel" is still the same in all versions.

    2, And I can not change anything anymore on my entire webpage anyway. I always land on the 404 error page.

    => Screenshot some images about your issues for me, on where you can't change content?

    Thank you

  • Julian replied

    Please see the screenshot that comes if I click update to edit my homepage slider

  • Julian replied

    The initial problem is also back after adding one portfolio. Please check screenshot.

  •  2,005
    Ocean replied

    Hello,

    Your issues is missing js_cookie.js when you use WooCommerce plugin for your website and it's conflict with portfolio.

    I have install plugin fix your issues: https://docs.woocommerce.com/document/jquery-cookie-fails-to-load/

    https://github.com/rynaldos/woocommerce-js-cookie-fix

    Thank you

  •  2,005
    Ocean replied

    Hello,

    Problem from your hosting: https://wordpress.stackexchange.com/questions/239094/error-404-when-saving-or-previewing-one-specific-page

    Not from our theme, please check your hosting and config it.

    You also test with other WordPress theme default and get the same issues when save page.

    Thank you

  • Julian replied

    Woo commerce was already in your theme, so how can it conflict?

    Also, now I have the Blog writings on the right all over my website, how can I remove that?

  • Julian replied

    and I still can't change anything on my landing page (homepage slider)

    I have 2 other websites with the same provider without any problems, so the hosting is probably not the issue

  •  2,005
    Ocean replied

    Hello,

    I understand, WooCommerce include in Archi theme, but in some cases, the problem comes from the client's website hosting server.

    Please config your hosting to resolve all problem, I am sure with you that the Archi theme and WooCommerce plugin is working fine and does not cause any errors.

    Problem from your hosting: https://wordpress.stackexchange.com/questions/239094/error-404-when-saving-or-previewing-one-specific-page

    I try setup template for your homepage is "Canvas" template, but it's can't save: http://prntscr.com/flx2xm

    Thank you

  • Julian replied

    ok, I can delete woo commerce

    However the homepage slider is still messed up with all the blog info on top of it. How to remove that?

  •  2,005
    Ocean replied

    you can setup homepage is "Canvas" template: http://prntscr.com/flx2xm

  • Julian replied

    thanks,ut the problem remains that I can not change anything, when I update I land on an error page

  • Julian replied

    this is what i get now if I try to change to canvas or change anything else or even if i try to write a blog

  •  2,005
    Ocean replied

    Hello,

    Please contact with your provider hosting and ask for help from them, you need to revise your hosting to better support WordPress.

    Problem from your hosting: https://wordpress.stackexchange.com/questions/239094/error-404-when-saving-or-previewing-one-specific-page

    Not from our theme, please check your hosting and config it.

    https://wordpress.org/about/requirements/

    Thank you

  • Julian replied

    anybody going on my website will first see the attached screenshot.

    What is that about???


  •  2,005
    Ocean replied

    Hello,

    Please contact with your hosting provider to help resolve your issues, also please check your plugins, if you have use secure plugins for your website.

    Archi theme not create this problem.

    Thank you