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  Public Ticket #1186280
Visual Composer not working
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Comments

  • melonr started the conversation

    Hi There,

    I have purchased your theme BlueCloud Order ID - 59897874, Purchase Date - 25 May 2017, My User Name - melonr

    I have problem in activating visual composer, The shortcode seems not be working here.

    I have attached the error below.

    Can some one please help me out here!

    Regards,

    Phoenyxus

  •   Ocean replied privately
  •   melonr replied privately
  •   melonr replied privately
  •  2,005
    Ocean replied

    Hi,

    you can go to page => edit. you can delete text or,select column..

    follow: https://www.awesomescreenshot.com/image/2538985/ee68604a9d486fb2b404b047ab89672e

  •   melonr replied privately
  • melonr replied

    Team, Any update??????

  •  2,005
    Ocean replied

    Have done.

    please check.

  • melonr replied

    The issue still exists, Other pages has the same issue. Deleting short-codes is not the solution. I need the theme pages (after importing demo.xml) to look like the demo preview on themeforest. Tht was the reason I purchased this theme in the first place.

    If you still have doubts and need clarity on what I am looking for, we can get connected on skype.

    let me know what time suits you the best.

  •  2,005
    Ocean replied

    Hi,

    Please delete all plugins and all data then follow document to import demo content again.

    Remember don't use plugin MOJO Marketplace or other plugins. Just use required plugins.

    Thanks.