Okay
  Public Ticket #1065630
Menu reorder not working
Closed

Comments

  • Jay started the conversation

    I cannot reorder my menu pages, the items will not move after making new Archi update.

  •  2,005
    Ocean replied

    Sorry but i don't understand exactly your issue.

    Can you send me screenshot?

    I'll check and help you!

  • Jay replied

    This menu, the pages and sub pages do not move. I cannot reorder the placement of the menu items. Drag and Drop is not functioning after update.

    Screen shot attached

  •  2,005
    Ocean replied

    Hello,

    I not understand your issues, update theme isn't related to menu issue.

    I have test update version before update on themeforest for customers.

    Thank you

  • Jay replied

    I was able to move the menu before I made the update and now my "Board of Directors" page is stuck in the top list instead of being placed under the Agents section of the navigation bar.

    Do you have any advice on how or what may help fix this issue, I would like to add more pages as the company is continuing to grow.?

  •  2,005
    Ocean replied

    Hi,

    Could you send me screenshot clearly your issue? I'll check for you!

  •   Jay replied privately
  •  2,005
    Ocean replied

    Hello,

    This is what I see in your menu settings : http://www.awesomescreenshot.com/image/2318760/1ecbc0da40904267ee0e3d7478936b73

    I do not have the right to fix your menu, you not permission for me.

    You can login by this account for a look: 

    Login: freeagentllc.com/login

    User: fullsupport

    Pass: AccessGranted2017

    Thank you

  •   Jay replied privately
  •  2,005
    Ocean replied

    Hello,

    Try deactive some your plugins has install on your website, I think plugin conflict js with js of WordPress core.

    This is issues from your plugins and not issues from Archi theme.

    Thank you

  • Jay replied

    I tried deactivating all the plugins but we are still having the same issue with the menu. Can you tell us which specific plugin may be causing this to happen? 

  •  2,005
    Ocean replied

    Hello,

    Disable and deleted with all plugin, but exclude all our plugins.

    Thank you