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  Public Ticket #1058283
Text box makes content disappear randomly sometimes
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  •  2
    deqoymusic started the conversation

    Hi Guys,

    Very annoying ... when I input some text into the text box for example in the about me page (biography section) the content will remain there fine.

    Then suddenly if I go back after a while - maybe to change the bio pic or something on the page (mixing between the Visual composer option and the classic editor at different times)  the text randomly changes back to the 'I am a text block' standard!!

    This would be a few days after saving - so the content is defiantly there.

    It is happening to all the text boxes sometimes and is extremely frustrating.Meaning I have to backup any text on the site as it may do it at any time.


    What is the issue? Is this  a know bug?

  •  2,010
    Ocean replied

    Hi,

    I can't access your website. Please setting again.

    You can send me some screenshot about your issue.

    thank you.

  •  2
    deqoymusic replied

    Hiya - the login details are:

    User: ocean

    Pass: oceanthemes123

    There is no screenshot that can be sent really as its randomly happening as mentioned below. Why would a text box suddenly loose all its text and revert to the standard I am a text box when editing in visual composer or the backend?

    It is very frustrating as we do lots of work - save, publish - then lets say we go to edit something else on the page. then save that - suddenly the text reverts to i am a text block! :(



  •  2,010
    Ocean replied

    Please send us login this page and admin account to check.


  •   deqoymusic replied privately
  •  2,010
    Ocean replied

    Please send me link your website.

  •   deqoymusic replied privately
  •  2,010
    Ocean replied

    Hi,

    I just checked your websiteand add some text blocks but i didn't see any issues. They didn't change back to the 'I am a text block'.